As an eCommerce business owner, you have a lot on your plate. In addition to running your business, you also have to worry about things like inventory, shipping, and customer service. It can be more to handle, especially if you’re starting.
One solution is to outsource your eCommerce order fulfillment. When you outsource your eCommerce order fulfillment, you partner with a third-party logistics (3PL) provider who manages your products’ storage, packaging, and shipping. This can be an excellent solution for businesses that need more time or resources to manage these activities themselves.
Read more about the top benefits of outsourcing your eCommerce order fulfillment.
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What is eCommerce Order Fulfillment?
eCommerce order fulfillment is taking orders from customers, processing them, and then shipping them out to the customer. This involves many steps, including order entry, processing, tracking, inventory management, and shipping. It’s a complicated process that requires a lot of time and money if done manually. That’s why many companies are outsourcing their eCommerce order fulfillment to third-party logistics (3PL) companies.
Third-party logistics (3PL) companies specialize in providing eCommerce order fulfillment services. They have the expertise, resources, and technology to handle all aspects of order fulfillment.
Benefits of eCommerce Order Fulfillment
Outsourcing your eCommerce order fulfillment to a 3PL company has many benefits. Here are few key advantages of eCommerce order fulfillment:
● Achieve Faster Delivery Times
The main benefit of outsourcing your eCommerce order fulfillment is that it can help you achieve faster delivery times. 3PL companies have the expertise and resources to handle large volumes of orders quickly and efficiently. This means that orders can be processed and shipped out faster, resulting in faster delivery times. This is especially important for online retailers who rely on quick delivery times to keep customers happy.
● Save Money on Shipping
Outsourcing fulfillment can be an added expense, but third-party logistics companies often save companies money. Fulfillment partners might have warehouses scattered all over the country and perhaps even overseas. Balancing your inventory across this network of warehouses can reduce shipping costs by 25%.
Also, 3PL companies have access to discounted shipping rates which they can pass on to their customers. This can help you save a significant amount of money on shipping costs. Fulfillment providers use software that searches for the most cost-effective shipping rates from various carriers.
● Keep Your Eye on the Sale
Instead of spending your time printing labels and taping boxes, reinvest that effort into growing your business. As a business grows, so does the complexity of its order fulfillment process. You might find that too many orders are coming in from your sales channels, and you no longer have enough time for other parts of your job. With a third-party logistics partner, you can focus on higher-value activities like marketing and sales while that company takes care of the back end.
● Improve Customer Service Quality
Finally, outsourcing your eCommerce order fulfillment can help you improve customer service quality. 3PL companies have the expertise and resources to provide superior customer service. This includes order tracking, inventory management, and customer support. This can help you provide customers with a better overall experience, resulting in higher customer satisfaction and retention.
The most important benefit of outsourcing your eCommerce order fulfillment is that it let you to focus on your core competencies and leave the Fulfillment to experts. In addition, outsourcing can save money, increase efficiency, and improve customer service. When you outsource your eCommerce order fulfillment, you can be confident that they will handle your orders efficiently.